Shipping Policy

Last Updated: Dec 2025

Thank you for shopping with Purely Redefined. This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through our online store.

Our business is located in Brooklyn, New York, and many of our products are fulfilled through trusted dropshipping suppliers. We currently ship to customers in the United States and Canada.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is received.
Processing times may be longer during holidays, high-volume periods, or due to supplier or carrier delays.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please note: Orders placed on weekends or holidays are processed on the next business day.

2. Shipping Methods & Delivery Timeframes

Delivery times vary depending on the product, supplier location, and destination.

Estimated delivery timeframes:

United States: typically 4–12 business days
Canada: typically 7–15 business days

These are estimates and not guaranteed delivery dates. Customs inspections, weather, carrier delays, or high-volume shipping periods may extend delivery times.

3. Shipping Fees

Shipping costs are calculated at checkout based on:

Destination country or region
Order weight or product type
Carrier rates provided by suppliers or fulfillment partners

Any applicable shipping fees will be displayed prior to completing your purchase.

4. International & Cross-Border Deliveries (Canada)

Orders shipped to Canada may be subject to:

Customs duties
Import taxes
Brokerage or handling fees

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Purely Redefined is not responsible for delays caused by customs processing.

5. Order Tracking

Once your order ships, you will receive an email containing:

Your tracking number
A link to track your shipment online

Some orders may ship in multiple packages, depending on product availability and supplier fulfillment.

6. Incorrect or Incomplete Shipping Information

Please ensure that your shipping address is entered correctly at checkout.

We are not responsible for:

Orders shipped to an incorrect or incomplete address provided by the customer
Additional fees or delays caused by address corrections

If you notice an error after placing your order, please contact us immediately at info@purelyredefined.com. Changes may not be possible once the order has been processed.

7. Lost, Delayed, or Stolen Packages

If a package is marked delivered but you cannot locate it:

Check with household members, neighbors, or building management
Contact the shipping carrier

While we will do our best to assist, Purely Redefined is not responsible for lost, stolen, or carrier-delayed packages. In some cases, we may help file a claim with the carrier.

8. Out-of-Stock or Back-Ordered Items

If an item becomes unavailable after you place an order:

We will notify you by email, and
Offer an alternative product, backorder option, or refund

9. Countries We Do Not Ship To

At this time, we only ship to the United States and Canada.
We are unable to ship to other international destinations unless otherwise stated.

10. Contact Us

If you have questions about this Shipping Policy or need assistance with an order, please contact us:

Purely Redefined
Brooklyn, New York
📧 info@purelyredefined.com